frequently asked questions

How often will my subscription be re-billed?

Once a month on the 1st of each month until you cancel. If you selected the 3- or 6-month subscriptions, you will be billed for that amount in your chosen interval.


When can I expect my box to arrive?

Subscriptions are mailed out in batches between the 7th and 21st of each month. Standalone orders are processed & shipped within 2 business days.

Domestic shipping takes between 3-7 days for delivery. Delivery to Canada can take 1-2 weeks, and 1-3 weeks anywhere else (but usually sooner).


Will I receive tracking information?

Absolutely! A tracking number should automatically be e-mailed to you when shipping has been purchased. Shipments are usually picked up the same or very next business day.


Can I change the address on my subscription?

Yes, you can! You can update your shipping and billing information by visiting your account. 

Please note: if your box or order has already shipped, we will be unable to change this information and you will need to contact your post office for further assistance.


How do I cancel my subscription or order?

Unfortunately, we're unable to cancel anything that has already been shipped. You can cancel future subscriptions by visiting your account. We'll hate to see you go, but we'll treasure the time you were with us!


How do I make a return?

We do not accept returns on our subscription boxes at this time. 

If you would like to make a return on a standalone item, please contact us for further assistance. We can only accept returns on new, unopened items within 14 days of delivery. Return shipping is reimbursed for damaged or defective items only.


Do you have a loyalty or rewards program?

One is coming soon!


How do I get my products in your box?

Thank you for your interest in our boxes! We'd love to discuss a partnership. Pen a message to brands@peachybox.com for more info.


How can I work with xo, peachy?

We'd love to talk more about how we can work together! We're always looking for influencers and content creators to partner with. You can pen a message to collab@peachybox.com for more info.


Do you have a privacy policy?

Yes, you can review it here.