Our curated GILT City exclusive boxes are scheduled to start shipping the week of April 19th. This is to allow members time to redeem their vouchers before we start shipping in batches.
If you're located in the US, free shipping is included with your purchase! If you live outside of the US, a small shipping charge may be required for your box.
Vouchers are valid for the GILT City exclusive box until June 7th 2018. If you miss that date, you'll be able to apply the value ($26) to anything in our shop or to a new subscription.
Our platform requires CC information be collected on all orders, just in case taxes or shipping charges are required to be collected. If you'd like to have your information wiped from your account after placing you order, please send an e-mail to firstname.lastname@example.org so they can process your request. We do not have access to any of your payment information, cannot force a charge to your account, and cannot add a subscription to your account.
Since we only have a limited number of boxes each month, there is a possibility that we'll sell out before you place your order. If this happens, you'll receive a welcome box full of some of our favorites from past boxes.
Your extra goodies will be shipped with your first subscription box. Don’t worry, you won’t be charged every month & you’ll only receive them once.
Once a month on the 1st of each month until you cancel or skip the month. If you selected the 3- or 6-month subscriptions, you will be billed for that amount in your chosen interval.
Please login to your account to update your billing information.
Yes, we do! A small shipping fee will be added to your order. Please be aware that some countries may require you to pay taxes, tariffs, import fees or customs charges for your package.
Subscriptions are mailed out in batches between the 7th and 21st of each month, in the order they were received.
Domestic shipping takes between 3-7 business days for delivery. International delivery is generally within 5-10 business days. (This excludes weekends.)
Please note: it can sometimes take a few extra days if the postal service encounters inclement weather or issues with your address.
Standalone orders from our online shop are processed & shipped within 2 business days, and are mailed by USPS. For international orders, we may ship them via DHL.
Absolutely! A tracking number should automatically be e-mailed to you when shipping labels are printed. Shipments are usually picked up the same or very next business day.
Yes, you can! You can update your shipping and billing information by logging into your account. If you didn’t make an account, or are having trouble logging in, please contact us at email@example.com for further assistance.
Please note: if your box or order has already shipped, we will be unable to change this information and you will need to contact your post office for further assistance.
Unfortunately, we're unable to cancel anything that has already been shipped. You can cancel future subscriptions by visiting your account. We'll hate to see you go, but we'll treasure the time you were with us!
We are unable to accept returns on our subscription boxes at this time. If you would like to make a return on a standalone item, please contact us for further assistance. We can only accept returns on new, unopened items within 14 days of delivery. Return shipping is reimbursed for damaged or defective items only.
We just launched a referral program! Log in to your account to check it out.
Thank you for your interest in our boxes! We'd love to discuss a partnership. Click here to send us a message.
We'd love to talk more about how we can work together! We're always looking for influencers and content creators to partner with. Click here to send us a message.